The Waverley Guest House

17 Crescent Avenue
Whitby
North Yorkshire
YO21 3ED


Telephone: 01947 604389


E mail: enquiries@whitbywaverley.co.uk

Terms and Conditions

Guests who book to stay at the Waverley enter into an agreement with us. Our terms and conditions are detailed below.

Prices:

The price shown includes accommodation per night for two people and breakfast in a double room including breakfast and accommodation with breakfast for one person in a single room.

We do not have any family rooms available at this time.

We prefer payment in cash but also accept  debit and credit card payments.

At particularly busy times we may ask for a deposit of the first night of your accommodation to be paid.

 

Cancellation and Insurance:

In the event of a cancellation of the room we ask that guests inform us as soon as is practical to do so. This enables us to re book the room to other visitors.

 

Bookings made through on-line booking agents are subject to the terms, conditions and policies of each respective agent.

 

Where a booking is made direct to the Waverley in person or by telephone or E mail, deposits taken by card will be re-embursed if the cancellation is made up to two days before the anticipated date of arrival.

 

In the event of a cancellation with less than two days notice, we reserve the right to charge the first night of the booked accommodation to the card holder.

 

Any person failing to arrive for a booking and failing to contact us, will be charged in full for the duration of their proposed stay.

 

We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation however, if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.

 

We strongly recommend that you take out travel insurance to cover the cost of your holiday.

Single Sex Parties:

Normally, single sex parties of more than three people are not accepted and we reserve the right to refuse such bookings made online.

 

Damage in the rooms:

Please take care when staying in our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor breakages, or accidents which we consider to be unavoidable but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of £50 if you did not report this.

Guests are politely requested not to eat take a way meals in the rooms this avoids staining the bedding.

 

Smoking:

Smoking including the use of E cigarettes is not allowed at any time or in any areas of the Waverley Guest House and any person suspected of smoking on the premises will be asked to leave immediately. Full payment for the duration of the stay will be required and no refunds or offers of  alternative accommodation will be made.

 

Check In and Checking Out Times:

We aim to be as flexible as possible with check in times but will ensure that rooms are  available from 2pm on the day of your arrival. 

Should you arrive earlier then we are happy to accept your luggage and ensure you have access to a parking permit.

The latest time to check in is 9pm. After this time it will be considered that a guest has not attended and attempts will be made to re book the room.  In such a case any deposit is non refundable. It really is helpful if guests can advise us of their anticipated time of arrival.

 

Please be ready to leave your room at 10am on the day of your departure, again we can often be flexible with prior notice.

 

Liability:

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

 

Pets:

Sadly pets are not permitted.

 

Children:

The Waverley does not have facilities for small children and prefers to offer accommodation for adults. Exceptions can be made by prior agreement.

 

Information

Any information requested in the course of the booking of rooms may be held in computerised systems. This information is only used for the purpose for which it was intended and will only be disclosed to others in the event of a legal requirement.

The Waverley holds information in line with data protection act requirements.